Reference

Terms and Conditions That Govern Your 22atm Account

These terms set out the rules between you and 22atm when you open an account, place a bet, or move money through JazzCash, Easypaisa, or Raast. Access to our platform depends on local law and is available only where permitted in your region.

Account Holder ResponsibilityPakistan-Eligible RegionsLocal Payment ComplianceWallet Verification Required
22atm Terms and Conditions That Govern Your 22atm Account
HOW WE HANDLE YOUR DATA

Account Security, Data Retention and Your Rights

Your account data is held securely and accessed only for the purposes described in these terms — identity verification, payment processing, and fraud prevention. You can request a summary of what we hold on your account by contacting support with your registered email. We do not share your details with third parties outside of what is needed to process your JazzCash, Easypaisa, or Raast transactions. If you want to close your account or request deletion of your data, that process starts through a written request to our support team.

SSL Encryption All account data — login credentials, wallet details, transaction history — is transmitted over SSL so your information is protected at every step of the session.
Identity Verification We verify your wallet name against your registered 22atm profile before releasing withdrawals. This step protects your account from unauthorised payout requests by a third party.
Data Retention We retain account and transaction records as required by our operating obligations. You may request a copy of your data or ask about the retention period via the support email on the contact page.
Account Changes To update your registered name, mobile number, or linked wallet, submit a request through in-app support. Changes to identity-sensitive fields require re-verification before they take effect.
TERMS SUPPORT PATHS

How to Reach Us About These Terms

If a clause is unclear, or you need to flag a concern about how these terms have been applied to your account, there are three ways to get a response. Pick whichever fits your situation — live chat moves fastest for urgent account queries.

Live Chat Open the chat icon inside your account dashboard. This is the quickest path for questions about account restrictions, wallet verification holds, or term clarifications during a session.
Email Support Write to our support address listed on the contact page for formal term queries, dispute notices, or requests that require a written record you can keep for your own reference.
Account Help Centre The Help Centre covers common term questions — wallet match rules, account suspension steps, and what to do if a deposit is held. Check there first for a same-page answer.

Common Questions About These Terms

Answers to the questions we hear most from account holders in Pakistan about how these terms work in practice.

Access depends on local law wherever you are. These terms govern your account regardless of location, but availability of the platform is limited to regions where local law permits it.

We will notify you via the contact method on your account before a material change takes effect. Continued use of your account after that date means you accept the updated terms.

Payouts are released only when the wallet name matches your registered account name exactly. If there is a mismatch, contact support with your account details and they will guide you through the verification step.

Yes. Send a written dispute to our support email with your account ID, the transaction reference, and the clause you are querying. We will respond with a written outcome you can keep for your records.

Email support from your registered address with a data request. We will confirm what we hold and the retention period. Requests are handled within the timeframe set out in our privacy terms.

A suspended account cannot place bets, deposit, or withdraw until the issue is resolved. Suspension reasons include unverified identity, wallet mismatch, or a breach of the conduct rules in these terms.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.